Terms & Conditions

1. These Terms and Conditions

1.1 Why you should read them

Please read these terms and conditions carefully and make sure you understand them. They set out the obligations (the 'terms') between you and Parkside ('Parkside', 'we', 'us', or 'our'). The terms explain what happens once you have placed an order/submitted a booking form, how to make payment, how you and we may change or end the contract, what to do if there is a problem and other important information. The terms are only available in English.

1.2 You should retain a copy of these terms for future reference

1.3 How we may contact you

If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us at the time you made your booking.

1.4 'Writing' includes emails. When we use the words 'writing' or 'written' in these terms, this includes emails.

2. Our contract with you

2.1 How we will accept your booking

Any description, advertisement, documentation issued by us and any description contained on the Parkside website or any catalogues relating to the treatment are issued and published for the sole purpose of giving you a general idea of the treatment. Subject to any obvious error, the description and price of the treatment will be as quoted on the website or in an email response at the date your booking is made. All payments under these terms shall be in UK pounds sterling.

2.2 Upon submitting a booking form for a treatment, whether online, in writing or by telephone, you will be given confirmation of our acceptance of your order (a 'booking confirmation') whether verbally, in writing or both.

2.3 A booking confirmation or attendance at the event (where the booking confirmation has not been received prior to the event) brings into existence a legally binding contract based on these terms between you and us.

2.4 Where you are not a consumer, you acknowledge and agree that you have authority to bind any business/person on whose behalf you have purchased a place or places on an event.

2.5 Where you are not a consumer, these terms and any document expressly referred to in them constitute the entire agreement between you and us and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.

3. Price and payment

3.1 Payment

You must book the treatment(s) by paying the appropriate fees as set out on the website/ booking form.

3.2 Non-payment

Where you do not pay the appropriate fees in accordance with this Clause 3 or Clause 6.1(b) ii) this will constitute a breach of this contract and, without prejudice to Clause 3.6, we may refuse you entry to the Parkside premises

We may take legal action in order to recover any outstanding fees.

3.6 Without prejudice to Clause 3.6, we may refuse or cancel future bookings where payments for an event under these terms remain outstanding.

3.7 What happens if we got the price wrong

It is always possible that, despite our best efforts, some of the treatments we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the event's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the event's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and the correct price is lower than the stated price, we will arrange a refund.

4. Cancellation, transfer or postponement

4.1 You can cancel or transfer your booking in the following circumstances:

(a) where you are a consumer, you have the right to cancel within 14 days of receiving the booking confirmation (the 'cancellation period'). Where you have given consent to the treatment taking place within the cancellation period, you will lose your right to cancel your booking on the treatment.

(b) on rare occasions when we have made a change to the booking, you have the right to transfer to another appointment providing you give us notice within 7 days of the date change notice; however, we cannot guarantee availability on your replacement booking - where we agree to the transfer:

i) your original acceptance of these terms and conditions will also transfer
ii) if the appropriate fees for the replacement event are less than the event you originally booked, we will refund the difference.

4.2 You may only cancel your booking in writing using the details provided. When contacting us, please provide your name, details of the booking, phone number and email address.

4.3 Your rights if we cancel a booking

(a) Wherever possible, we will contact you in advance to tell you we will be cancelling a booking, unless an emergency requires us to cancel the booking on the day.

4.4 How we will refund you

(a) Where an event is cancelled you shall be entitled to a refund of the fees for that booking within 14 days beginning with the day on which we agree that you are entitled to a refund.

(b) Where a booking is cancelled, we will refund your fees for the booking but not any other expenses (for example; hotel or rail fares). Your refund of booking fees will be paid within 14 days beginning with the day on which we agree that you are entitled to a refund.

5. If there is a problem or you have a complaint

5.1 How to tell us about problems

If you have any questions or complaints about the booking process or an event, please contact us.

5. How we may use your personal information

5.1 We will use the personal information you provide us:

(a) to deliver the booking to you

(b) to process your payment for the booking

5.2 Your personal information will be processed in line with data protection legislation and in accordance with our privacy policy.

5.3 We will only share your personal information with third parties where the law requires us to do so.

6. RAISE A CONCERN REGARDING THE PROFESSIONAL PRACTICE OF A MEMBER PROCEDURE

Anyone can contact Parkside and raise a concern about one of its members. This can include clients, other therapists, regulatory bodies, police or any interested party.

We need to make a clarification that complaints from clients for a service they have received are regulated by the Consumer Rights Act 2015 which requires them to be made to the provider of the service via their complaint’s procedure. Anonymous complaints (where the person making the complaint does not give their name) will not normally be actioned. If, however, the information given relates to professional misconduct or serious allegations about a member’s fitness to practise, we may investigate the complaint.

While there are no time limits on complaints, we recommend all complaints are made as near to the event as possible to ensure that evidence and details are up to date.

Bringing an allegation of complaint

An allegation can be brought by:

a member of the public seeking or using a service provided by a member of Parkside; or
a member against another member; or
an interested third party against a member, or
notification of removal from another voluntary or state regulated professional body, or
criminal investigation proceedings against a member
Parkside is made aware of an insurance claim which may bring into question a member’s fitness to practise.

What can you raise a concern about?

We consider all cases individually, but all members must abide by the Code of Professional Practice and are subject to the Professional Practice Procedure.

This includes, but is not limited to:

acting in the best interests of clients
only working within the limits of competency
observing confidentiality
practising within the law
not blurring boundaries between the client / therapist relationship
use of threatening or inappropriate behaviour

7. Records

All records will be kept for a period of 10 years. Parkside reserves the right to reconsider complaints previously submitted if a member has repeatedly breached the Code of Practice in frequent succession or where a warning has been given for a previous complaint of a similar nature. Exceptions or extensions may be considered depending on the nature of the complaint.

This document is to be used in conjunction with the Professional Practice Procedure.